The Share Economy

One of the consequences of interactivity is that the service provider and the customer must be frequently in the same place and at the same time, although the use of information technologies can reduce that need, at least with respect to information services . Other important repercussions of this feature of many services are
trade service will be a function not only of the activities of the borrower, but also of the own contributions of the clients; that the productivity calculated through the labor contributions of the supplier can be achieved at the cost of more work by the user, and that there is likely to be a lot of heterogeneity among the products offered by a service organization. Some services may be relatively normalized, but many others are customized or at least customized in series by assembling the service from multiple modules, which are coupled according to the needs of each client. Some other services are made completely tailored, specially adapted to the particular needs of a client. The manufacturing industry also varies, offering mass production, serial customization and specialized production in small batches (the rapid realization of prototypes is only characteristic of service companies that actually produce physical goods, although their objective is to prove the viability of the designs). The heterogeneity of the products increases the difficulty of evaluating the quality of the service prior to the production.

Regulating the New Service Economy:

The purpose of this paper is to address the concepts of innovation in the service sector and innovation in services. When we talk about innovation in the service sector, we are referring to the innovation of products and processes in companies, sectors and service industries, which may imply the development of new or improved services. On the other hand, innovation in services deals specifically with the creation of new services, although in this case organizations that provide services belonging to any of the economic sectors may be involved. Both concepts have different meanings because, first of all, the term “service economy” can refer to the product object of the service or to the industries that specialize in such products and, secondly, that the products subject to services may have been generated by organizations not specialized in this field. Thus, manufacturing companies can provide all kinds of customer service and after sales.

The manufacturing industry and the service economy was the paradigm for the analysis of innovation, so that service companies were considered atypical and scarcely innovative. In cases where there were services based on new technologies -such as telecommunications or even healthcare-, the main source of innovation was considered to come from manufacturing industries, such as electronics or pharmaceuticals. Companies and service organizations were largely passive recipients of such innovations. 

As the service sectors make up the bulk of the economy and services represent a growing percentage of all economic activities, it is difficult to offer a succinct analysis of service innovation. The studies examined here highlight the need to analyze those processes and trajectories of innovation that go beyond the traditional derivatives of studies in the automotive, electronic and pharmaceutical sectors. In addition, they indicate that we should prepare to expose multiple structures and strategies, which evolve as the economy relative to services continues to develop.

However, the concentration of activities is already beginning to bear fruit in the analysis and design of service systems, and we could even see that new ideas about service and services would be reflected in new modalities and innovation strategies in the field of services during the next years.